TERMS OF
SERVICE

1. INTRODUCTION

These Terms of Service ("Terms") govern your use of the website and services provided by Twisted Melon IO LTD ("Company", "we", "us", "our"), a company registered in England and Wales.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. DEFINITIONS

• "Services" means the live event engineering, technical infrastructure, audio synchronisation, RF coordination, and related services provided by the Company.
• "Client" means any individual or organisation that engages the Company to provide Services.
• "Website" means twistedmelon.io and all associated subdomains.
• "Agreement" means any contract, statement of work, or proposal accepted by the Client for the provision of Services.
• "Deliverables" means any work product, documentation, or materials produced by the Company as part of the Services.

3. SERVICES

3.1 Scope of Services

The specific scope, deliverables, timeline, and fees for Services will be set out in a separate Agreement between the Company and the Client. These Terms apply to all Services unless expressly varied in writing.

3.2 Service Standards

We will perform all Services with reasonable skill and care, in accordance with industry standards for live event technical services. We will use appropriately qualified personnel and suitable equipment.

3.3 Client Obligations

The Client agrees to:

• Provide accurate and complete information necessary for the provision of Services
• Ensure safe access to venues and event locations
• Obtain all necessary permits, licences, and permissions for events
• Provide adequate power supply and infrastructure as specified
• Cooperate with the Company and respond to requests in a timely manner

4. FEES AND PAYMENT

4.1 Quotations

All quotations are valid for 30 days unless otherwise stated. Quotations are estimates based on information provided and may be subject to adjustment if requirements change.

4.2 Payment Terms

• A deposit of 50% is required upon acceptance of a quotation to secure booking
• The remaining balance is due 14 days prior to the event date
• For ongoing services, invoices are issued monthly and payable within 30 days
• All fees are exclusive of VAT unless otherwise stated

4.3 Late Payment

We reserve the right to charge interest on overdue amounts at 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. CANCELLATION AND RESCHEDULING

5.1 Client Cancellation

• More than 60 days before event: Full refund less 10% administration fee
• 30-60 days before event: 50% of total fee retained
• Less than 30 days before event: 100% of total fee retained

5.2 Rescheduling

Events may be rescheduled subject to availability. Rescheduling requests made less than 30 days before the original date may incur additional fees.

5.3 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, acts of government, pandemic, civil unrest, or infrastructure failures.

6. INTELLECTUAL PROPERTY

6.1 Company IP

All intellectual property rights in our proprietary systems, software, methodologies, and processes remain the exclusive property of the Company.

6.2 Client Materials

The Client retains all rights in materials provided to us. The Client grants us a licence to use such materials solely for the purpose of providing the Services.

6.3 Deliverables

Upon full payment, the Client receives a licence to use Deliverables for the purposes specified in the Agreement. Ownership of underlying IP remains with the Company unless expressly transferred in writing.

7. CONFIDENTIALITY

Both parties agree to keep confidential all information designated as confidential or that would reasonably be understood to be confidential. This obligation survives termination of any Agreement for a period of 3 years.

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was already known to the receiving party
• Is independently developed by the receiving party
• Is required to be disclosed by law

8. LIABILITY

8.1 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability under any Agreement shall not exceed the fees paid by the Client for the relevant Services
• We shall not be liable for any indirect, consequential, or special damages, including loss of profits, revenue, or business opportunities
• We shall not be liable for any loss arising from Client-provided equipment, materials, or information

8.2 Exclusions

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by law

9. INSURANCE

We maintain appropriate insurance coverage including:

• Public liability insurance
• Professional indemnity insurance
• Employers' liability insurance
• Equipment insurance

Certificates of insurance are available upon request.

10. WEBSITE USE

10.1 Permitted Use

You may use our Website for lawful purposes only. You must not:

• Use the Website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to our systems
• Transmit any malicious code or harmful data
• Reproduce, duplicate, or copy any part of the Website without permission

10.2 Website Availability

We do not guarantee that the Website will always be available or error-free. We may suspend or withdraw the Website at any time without notice.

11. INDEMNIFICATION

The Client agrees to indemnify and hold harmless the Company, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• The Client's breach of these Terms or any Agreement
• The Client's negligence or wilful misconduct
• Any claim that Client-provided materials infringe third-party rights
• The Client's failure to obtain necessary permits or permissions

12. TERMINATION

Either party may terminate an Agreement:

• By giving 30 days' written notice (subject to cancellation terms)
• Immediately if the other party commits a material breach that is not remedied within 14 days of written notice
• Immediately if the other party becomes insolvent or enters administration

Upon termination, the Client shall pay for all Services provided up to the termination date.

13. DISPUTE RESOLUTION

In the event of a dispute, the parties agree to:

• First attempt to resolve the matter through good faith negotiation
• If negotiation fails, consider mediation through a mutually agreed mediator
• If mediation fails, either party may pursue legal remedies

14. GOVERNING LAW

These Terms and any Agreement shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes.

15. GENERAL PROVISIONS

• Entire Agreement: These Terms, together with any Agreement, constitute the entire agreement between the parties.
• Amendments: We may update these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.
• Severability: If any provision is found to be unenforceable, the remaining provisions shall continue in effect.
• Waiver: Failure to enforce any right or provision shall not constitute a waiver of that right.
• Assignment: The Client may not assign any Agreement without our prior written consent.
• Third Party Rights: These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.

16. CONTACT

For questions about these Terms of Service, please contact: